NOC Technician COMPANY PROFILE: Our client is a worldwide leader in IP-based video communication and collaboration services, with offices in the United States, Canada, UK, Hong Kong and China. The NOC Support Technician provides advanced network support acting as the 2nd level of technical support to our customers.
BENEFITS: - Full time position
- Compensation dependent upon experience
- Group benefits coverage
MAJOR DUTIES AND RESPONSIBILITIES: - Advanced network support acting as the 2nd level of technical support to our customers.
- The NOC group is responsible for continuous maintenance and monitoring of the video over IP infrastructure.
- In collaboration with other teams implements and manages network hardware and software solutions for LANs and WANs in highly available, scalable, secure network environments.
- In addition, the NOC updates trouble tickets and performs escalations while analyzing and resolving customer telecommunication and video issues in a timely and accurate manner.
REQUIRED EDUCATION AND EXPERIENCE: - Excellent communication skills (English)
- Professional rapport and customer service experience
- Fundamental knowledge of videoconferencing infrastructures
- Experience working in a NOC/NMC for global communications
- Trouble ticket experience
- In-depth knowledge of MPLS/IP/VPN networks
- Strong knowledge of Cisco VPN/Firewall technologies
- Knowledge of Quality of Service, IPSec, GRE tunnels, multicasting and traffic balancing techniques essential
- Experience in the design and management of enterprise network routing architectures using protocols such as OSPF, BGP, and static routes
- Previous experience in a 24/7 NOC work environment
- BA or BS college degree preferred
Anyone interested in this position must submit their C.V. in confidence by email: resumes@humanresources101.com
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