Customer Service Representative (Customer Advocate)       
 
COMPANY PROFILE:
Our client is a worldwide leader in IP-based video communication and collaboration services, with offices in the United States, Canada, UK, Hong Kong and China.
 
We are currently conducting a search for a Customer Advocate to provide video conferencing support to our customers.  This is a great opportunity for an ambitious, highly motivated self starter to be part of a growing and successful company.  Our ultimate goal is to change the way our customers do business through the use of "Video as a Business Tool". 

As the ideal candidate for the Customer Advocate position based in our corporate headquarters in Etobicoke - you will be highly skilled in providing an exceptional customer experience in a technical customer support environment 

BENEFITS:
Full time position
Compensation dependent upon experience
Group benefits coverage

REQUIREMENTS:
The Customer Advocate provides video conferencing technical support to our customers.  You will do this by providing world class service and a top notch customer experience through the provisioning of call set up and call launching (connecting) processes. In addition, technical support provides diagnosis, isolation and resolution of technical problems throughout the video conferencing call. 
Preference will be given to individuals who have experience or in-depth understanding of advanced service-led technologies - particularly video communications, IP, VOIP
Excellent communication skills (English)
Professional rapport and customer service experience
Fundamental knowledge of videoconferencing infrastructures
Understanding of Telecommunication networks and ISDN
CRM trouble ticket reporting experience
Previous experience in a 24/7 Customer Support work environment
BA or BS college degree preferred.
Anyone interested in this position must submit their C.V. in confidence by email resumes@humanresources101.com

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